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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Neel Sharma

Neel Sharma

August 27, 2026

5  out of  5
rating by Neel Sharma
"Well professional and understanding the customer neeeds and resolves the issue!"
We responded:
"Neel, thank you for taking the time to leave us a review! I'm happy to hear that you found our office professional and attentive to your needs. We're here to help whenever you need us. Thanks for choosing us!"
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Anne Pacion

August 27, 2026

5  out of  5
rating by Anne Pacion
"Melanie answered the call and took care of everything I needed. She was kind, helpful and professional."
We responded:
"Anne, thank you for taking the time to leave us a review! I'm happy to hear that Melanie was able to assist you with everything you needed. We appreciate your feedback and are glad to have you as part of our office family. Let us know if we can help with anything else!"
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Ernesto Palestino

August 26, 2026

5  out of  5
rating by Ernesto Palestino
"Me atendió muy bien. Es buena persona y si recomiendo 🫰"
We responded:
"¡Gracias por tu reseña, Ernesto! Me alegra saber que tuviste una buena experiencia y que nos recomendarías. Estamos aquí para ayudarte con lo que necesites. ¡Gracias por elegirnos!"
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Nadeem Rahman

August 26, 2026

5  out of  5
rating by Nadeem Rahman
"I recently contacted Michelle's office to request a Certificate of Insurance (COI) for my business insurance policy. During that call, I had the pleasure of speaking with Nickoli, who provided exceptional service.

Nickoli was incredibly helpful, professional, and efficient. He understood exactly what I needed and was able to obtain and send the COI while I was still on the phone. His responsiveness and sense of urgency made the process seamless and stress-free.

While we were speaking, I also asked about a separate matter related to my life insurance policy. Although it was unrelated to the reason for my call, Nickoli was more than willing to help and offered to look into the situation for me. His willingness to go above and beyond what was expected left a lasting impression.

Based on this experience, I am planning to move my insurance agent relationship to Michelle's office and will also be exploring the possibility of transferring additional insurance policies there as well. The level of customer service I received from Nickoli was outstanding, and I wanted to take a moment to recognize his efforts.

Please extend my sincere thanks to Nickoli for his professionalism, dedication, and exceptional customer care. He represents your office extremely well, and I hope he remains a valued member of your team for many years to come.

Thank you again for the excellent service."
We responded:
"Thank you, Nadeem, for taking the time to share your experience with us! I'm thrilled to hear that Nickoli provided such exceptional service and made your interaction with our office seamless and stress-free. It's wonderful to know that his professionalism and dedication left such a positive impression on you. I'll be sure to pass along your kind words to Nickoli. We're excited to welcome you to our office and look forward to assisting with all your insurance needs. Feel free to reach out if you need anything else!"
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Kathy Mow

August 25, 2026

4  out of  5
rating by Kathy Mow
"Working with this agency to resolve issue with Drive Safe &Save not working ."
We responded:
"Thank you for your feedback, Kathy. I'm glad we could assist you with the Drive Safe & Save issue. If there's anything else you need, feel free to reach out!"
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Judy Ginzburg

August 24, 2026

5  out of  5
rating by Judy Ginzburg
"Cesar was so helpful in explaining what I needed to do to fill a request from State Farm.
He was compassionate and very patient — especially since I am in my 80s. He is great.
Judy G"
We responded:
"Thank you, Judy! I'm happy to hear that Cesar was able to assist you with patience and compassion. We always strive to make sure everyone feels supported, no matter the situation. We're here for you, so feel free to reach out if you need anything else!"
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Tom DEWALD

August 18, 2026

5  out of  5
rating by Tom DEWALD
"Karry did an outstanding job getting me all the information needed to lower my rate on my auto and home policies everyone at the Michelle Twitchell STATE FARM INSURANCE AGENCY were great to work with."
We responded:
"Tom, thank you for taking the time to leave us a review! I'm happy to hear that Karry was able to provide you with the information you needed to lower your rates. It's great to know that you found everyone at our office pleasant to work with. Feel free to reach out if you need anything else!"
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Dennis Gu

August 17, 2026

5  out of  5
rating by Dennis Gu
"This State Farm agent is very flexible in helping me with my insurance needs. I can have my insurance policy adjusted with a simple phone call. Very happy with their service."
We responded:
"Dennis, thank you for taking the time to leave us a review! I'm glad to hear that our team has been able to provide you with flexible and convenient service. We're happy to help with your insurance needs. Let us know if we can help with anything else!"
Profile photo of Bart Man

Bart Man

August 17, 2026

5  out of  5
rating by Bart Man
"Michelle was outstanding! She made transferring my insurance quick, easy, and completely hassle-free. She was professional, helpful, and responsive throughout the entire process. I highly recommend Michelle for her excellent customer service!"
We responded:
"Thank you, Bart, for sharing your experience! I'm happy to hear that your policy changes went smoothly and that our team provided clear communication throughout. It's great to know that we could make the process easy and stress-free for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Howard Sirota

Howard Sirota

August 14, 2026

5  out of  5
rating by Howard Sirota
"I thought Kat Kavorik did an awesome job in explaining the different components of Auto Insurance. Not only did I get as good as, if not better, a policy as I had with AO, I’m paying significantly less for the policy for my family of 4. Thank you for all the help, Kat!!"
We responded:
"Howard, thank you for taking the time to leave us a review! I'm glad to hear that Kat was able to help you find a great auto insurance policy while saving you money. We appreciate your feedback and are here if you need anything else!"
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Anthony Garcia

August 13, 2026

5  out of  5
rating by Anthony Garcia
"He logrado mis expectativas y me siento genial gracias al amigo cesar de state por du gran atención y amabilidad"
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Greg Russo

August 11, 2026

5  out of  5
rating by Greg Russo
"Michelle, Angie, Maria, & the rest of the team are always incredibly helpful and responsive. No matter when I have a question or need assistance, someone is always available to help and provide great service. They communicate clearly, make everything easy, and genuinely care about taking care of their customers. I really appreciate the consistent level of service I’ve received and would highly recommend Michelle and her entire State Farm team."
Profile photo of Jaime Vega

Jaime Vega

August 11, 2026

5  out of  5
rating by Jaime Vega
"Vry great experience i had wit rep I talked 2.
If any more issues id rather deal wit him again. vry informative"
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Toñito

August 10, 2026

5  out of  5
rating by Toñito
"Sherrill helped me immensely, these are reliable people you can trust. Fully covered, Roth started highly recommend"
We responded:
"Toñito, thank you for taking the time to leave us a review! I'm happy to hear that Sherrill was able to assist you so well. We appreciate your recommendation and are glad to have you covered. Feel free to reach out if you need anything else!"
Profile photo of Pat Schwerdt

Pat Schwerdt

August 7, 2026

5  out of  5
rating by Pat Schwerdt
"Colin helped me yesterday when I was at the DMV and I neded to show proof of insurance. I had an expired card in my wallet and Colin was able to send me a picture of my recent one which enable me to go ahead with my road test. He was quic and efficient. Thanks to Colin. Because of him I didn't have to cancel my appointment."
We responded:
"Pat, thank you for taking the time to leave us a review! I'm happy to hear that Colin was able to assist you quickly at the DMV and help you proceed with your road test. We always aim to provide efficient service when you need it most. Feel free to reach out if you need anything else!"
Profile photo of Anthony Woodson

Anthony Woodson

August 6, 2026

5  out of  5
rating by Anthony Woodson
"Michelle Twitchell and her team are EXCELLENT!! Ms. Kat is the very reason why myself and family are State Farm Clients!"
We responded:
"Thank you, Anthony! I'm so happy to hear about your positive experience with Melanie and Inez. Their dedication to providing exceptional service is truly appreciated, and I'm glad they could assist you when you needed it most. We’re grateful to have you and your family as part of our State Farm community! Let us know if there's anything else we can do for you."
Profile photo of Zoya Shevchenko

Zoya Shevchenko

August 4, 2026

5  out of  5
rating by Zoya Shevchenko
"Every agent I speak with is incredibly friendly and helpful!!!"
We responded:
"Zoya, thank you for taking the time to leave us a review! I'm happy to hear that our team has been friendly and helpful during your interactions. We strive to make every experience a positive one. Feel free to reach out if you need anything else!"
Profile photo of Sarah Lackley

Sarah Lackley

July 31, 2026

5  out of  5
rating by Sarah Lackley
"I had an amazing experience working with Colin on finding the right insurance for my family. His customer service has been top tier! We recommend working with Colin!"
We responded:
"Thank you, Sarah! I'm glad to hear that Colin provided such excellent service in helping you find the right insurance for your family. We appreciate your recommendation and are here if you need anything else!"
Profile photo of Charles Horton

Charles Horton

July 31, 2026

5  out of  5
rating by Charles Horton
"I spoke with Colin about some insurance needs. He was very knowledgeable and informative, with great demeanor. Strongly considering switching over just based on this."
We responded:
"Charles, thank you for taking the time to leave us a review! I'm glad to hear that Colin was able to assist you with your insurance needs and provide helpful information. We appreciate your consideration and would be happy to welcome you to our office. Feel free to reach out if you need anything else!"
Profile photo of Kathy Smith

Kathy Smith

July 30, 2026

5  out of  5
rating by Kathy Smith
"Colin has always been great to work with! He is pleasant, welcoming, and very knowable. I had to call in to ask some questions about my policy and he answered all my questions without missing a beat!"
We responded:
"Thank you, Kathy! I'm happy to hear that Colin provided you with such a welcoming and knowledgeable experience. It's great to know he was able to answer all your questions so efficiently. We're always here to help if anything else comes up!"
Profile photo of Veronica

Veronica

July 30, 2026

5  out of  5
rating by Veronica
"Colin was so helpful and was very cheerful! He answered all my questions without rushing me and I felt as if he actually cared about my questions! Great customer service!!"
We responded:
"Veronica, thank you for taking the time to leave us a review! I'm happy to hear that Colin provided you with such attentive and cheerful service. We always aim to make sure our customers feel valued and heard. We're always happy to help if anything comes up."
Profile photo of Paige Boyke

Paige Boyke

July 30, 2026

5  out of  5
rating by Paige Boyke
"Sherrill was awesome! I brought her my declarations page for my current insurance and in less than an hour she was able to get me entered in their system and I'm walking out with the same coverage at $120 cheaper per month! I can't believe she was able to save me so much money. I was even able to add a life insurance policy since I was saving so much. I really appreciate Sherrill saving me for my monthly bill and also helping me be prepared for the future. Sometimes it's hard to understand the insurance terminology but she really made it easy and stress free. I'd recommend working with her to anyone but especially anyone who is new to getting their life together and needing beginner help! Thank you Sherrill for your patience & most importantly your SAVINGS!"
We responded:
"Thank you, Paige, for sharing your experience! I'm so glad to hear that Sherrill was able to help you save money and make the process easy and stress-free. It's great that you could add a life insurance policy too. We appreciate your recommendation and are here if you need anything else. Thanks for choosing us!"
Profile photo of Diana D.H.

Diana D.H.

July 30, 2026

5  out of  5
rating by Diana D.H.
"I just want to take time to thank Colin for assisting me with my questions regarding life insurance. I want my grandbabies to be taken care of and Colin was more than helpful!"
We responded:
"Diana, thank you for taking the time to leave us a review! I'm really glad Colin was able to assist you with your life insurance questions and help ensure your grandbabies are taken care of. We're here to help with anything else you might need!"
Profile photo of Jahid Emon

Jahid Emon

July 24, 2026

5  out of  5
rating by Jahid Emon
"Maria was very patient and took the time to understand my needs. She listened carefully to my requirements and helped me find the most suitable package. I really appreciated her professionalism and excellent customer service."
We responded:
"Jahid, thank you for taking the time to leave us a review! I'm glad to hear that Maria was able to assist you with such care and professionalism. It's important to us that you find the right coverage for your needs. We're always here to help if anything comes up!"
Profile photo of S Pa

S Pa

July 24, 2026

5  out of  5
rating by S Pa
"Thanks, Kat, for all your help/advice for my Auto Insurance and for the great customer service!!!"
We responded:
"Thank you, S Pa! I'm glad to hear that Kat provided you with helpful advice and great customer service for your auto insurance. We appreciate your feedback and are here if you need anything else!"