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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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MLB SYS

June 12, 2026

5  out of  5
rating by MLB SYS
"Update 6/10/2026 - Nickoli provided prompt and courteous service. 2025: I am quite pleased with the overall service that this State Farm agency offers. Special thanks to Inez and Colin for their time, knowledge, and responsiveness. Colin was very courteous."
We responded:
"Thank you for the amazing review. Karen is a great asset to our agency and we are so glad to hear that she provided wonderful service."
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Krystal Reynolds

June 12, 2026

5  out of  5
rating by Krystal Reynolds
"Worked with Nick on transferring insurance. He was patient and did a phenomenal job in explaining in detail the difference in coverage. Thanks Nick!"
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Darnell Marshall

June 11, 2026

5  out of  5
rating by Darnell Marshall
"Extremely patient and very informative."
We responded:
"Darnell, thank you for taking the time to leave us a review! I'm happy to hear that you found our service patient and informative. We strive to make sure everyone feels well-informed about their insurance options. Let us know if we can help with anything else!"
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Talia G

June 9, 2026

5  out of  5
rating by Talia G
"I talked on the phone with Cesar and he was extremely polite and friendly! He explained things well and overall gave great customer service! The new insurance deal I’ve been given is a much better deal than my last! Would highly recommend."
We responded:
"Talia, thank you for taking the time to leave us a review! I'm happy to hear that Cesar provided you with excellent service and that you're pleased with your new insurance deal. We appreciate your recommendation and are here if you need anything else!"
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Jacob Feece

June 8, 2026

5  out of  5
rating by Jacob Feece
"Blair from Michelle's team was amazing in helping getting home owner's insurance lined up for our first home, can't recommend this team enough!"
We responded:
"Jacob, thank you for taking the time to leave us a review! I'm really happy to hear that Blair was able to assist you with setting up your homeowner's insurance for your first home. We appreciate your kind words and recommendation. Feel free to reach out if you need anything else!"
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Stephanie Ortiz

June 5, 2026

5  out of  5
rating by Stephanie Ortiz
"I am very pleased with the service I receive from Michelle Twichell’s office. Lisa at the office is fast and personable. I have been a statefarm member for over 20 years and I will continue to do my business with Statefarm. I also appreciate Colin’s assistance and at the office. He is personable and polite."
We responded:
"Stephanie, thank you! We love seeing reviews like this. Lisa always puts our customers first and we are glad they were able to assist you with your insurance needs. Feel free to contact us anytime."
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Mark Crews

June 4, 2026

5  out of  5
rating by Mark Crews
"Cut my insurance in half, about time something goes right. I've been paying way to much for car insurance for too long. Thank you for everything."
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ayoitsmarkie

June 4, 2026

5  out of  5
rating by ayoitsmarkie
"I had a great experience working with Karry from Michelle Twitchell’s State Farm office in Illinois. Everyone in the office was friendly, professional, and genuinely helpful throughout the process. Karry took the time to explain my options and helped me find an insurance policy that offered better coverage than what I had with my previous insurer. I was also pleasantly surprised by the affordable rates for emergency and life insurance coverage they were able to offer. The team made everything easy to understand and never pressured me into making a decision. If you’re looking for knowledgeable agents who truly care about helping you find the right coverage at a reasonable price, I highly recommend Karry and the team at Michelle Twitchell’s State Farm office."
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Ronald Ingram

June 4, 2026

5  out of  5
rating by Ronald Ingram
"Nicole was a great help to me. She was so knowledgeable that I had no questions by the time she was done. She explained every thing in perfect detail. She was very nice and pleasant and very patient with me. Se made me feel like she is a "good neighbor and she'll will be there"..lol..appreciate you Nicole."
We responded:
"Thank you, Ronald! I'm glad to hear that Nicole was able to assist you so well. It's wonderful to know she made you feel comfortable and informed. We appreciate your kind words and are here if you need anything else. Thanks for choosing us!"
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Schyler

May 29, 2026

5  out of  5
rating by Schyler
"Blair was super helpful with getting me the cheapest insurance I’ve been in a hot minute"
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Brianne Hayes

May 26, 2026

5  out of  5
rating by Brianne Hayes
"I have been with Michelle's office since I was in high school (a very long time, lol) and I love the office. The team is great, the ease of doing anything is a breeze, I appreciate that you are quick and efficient."
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Tim Walsh

May 26, 2026

5  out of  5
rating by Tim Walsh
"Nicole was very helpful and walked me through all the information I needed to know."
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Phelicia Lewis

May 26, 2026

5  out of  5
rating by Phelicia Lewis
"Kat was very friendly and upbeat. She answered questions I had and really helped me get set up. Look forward to working with her going forward!"
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Lorenzo

May 23, 2026

5  out of  5
rating by Lorenzo
"Colin help with giving detailed information about my past and current policy. I needed something that helped beat a ticket and Colin was quick to sending me everything to verify me being compliant. Thanks Colin and God bless yall, Queue the jingle!!!"
We responded:
"Thank you for your review, Lorenzo! I'm happy to hear that Blair provided you with clear information and helped you understand your policy. It's great to know he also assisted in saving you money. We appreciate your feedback and are here if you need anything else!"
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Socheat Keo

May 22, 2026

5  out of  5
rating by Socheat Keo
"They are so good take care, customer problem by your way I love the way they take care of customer and they have a good rate as low as one"
We responded:
"Thank you, Socheat Keo! I'm happy to hear that you appreciate how we handle customer concerns and our competitive rates. We strive to provide the best service possible. We appreciate your support!"
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Lori Zielinski

May 20, 2026

5  out of  5
rating by Lori Zielinski
"I had a great experience with Kat…she took the time to explain my policy and answered all my questions!"
We responded:
"Hey Lori, thank you for taking the time to leave us a review! I'm happy to hear that Kat was able to explain your policy and answer all your questions. We always aim to provide clear and helpful service. We appreciate your support!"
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Gregory M

May 18, 2026

5  out of  5
rating by Gregory M
"Great experience, thoughtful and detailed 👌"
We responded:
"Thank you for your review, Gregory! I'm happy you had a great experience with us. Your feedback about our thoughtful and detailed service means a lot. Let us know if there's anything else we can assist you with!"
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Debra Wilson

May 18, 2026

5  out of  5
rating by Debra Wilson
"Kat was very instrumental in helping me make my decision to go with State Farm. She was very informational and explained everything so thoroughly to me. i cannot thank her enough for her help!"
We responded:
"Thank you, Debra! I'm delighted to hear that Kat was able to assist you so effectively. Providing clear and thorough explanations is something we strive for, and I'm glad she could help you make your decision. If you have any more questions or need further assistance, feel free to reach out!"
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Suhas Bhat

May 16, 2026

5  out of  5
rating by Suhas Bhat
"I had only done a half review of the quote online and forgot about it. I got a call from this office and Blair worked with me and got me set up on a new policy within a few minutes. I appreciate the patience to answer all my questions."
We responded:
"Thank you, Suhas! I'm happy to hear Blair was able to assist you efficiently and answer all your questions. We appreciate your trust in us for your insurance needs. If there's anything else you need, feel free to reach out!"
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Justin Schoonover

May 16, 2026

5  out of  5
rating by Justin Schoonover
"Blair was a nice guy to talk too! Great service."
We responded:
"Thank you for your feedback, Justin! I'm happy to hear that Blair provided you with great service. We appreciate your support and are here if you need anything else. Thanks for choosing us!"
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Jodi Dauen

May 15, 2026

5  out of  5
rating by Jodi Dauen
"Michelle (Kat) was extremely helpful and so kind! She did everything she could to make sure I got what I needed! She worked around my schedule and called and dealt with me after hours for my convenience. She is super friendly and understanding! I would recommend her to anyone that needs insurance. Thanks for everything you did for me, she went above and beyond to help me!!! 😊😊👍👍"
We responded:
"Thank you so much, Jodi! I'm really happy to hear about your positive experience with Michelle. It's wonderful to know she was able to accommodate your schedule and provide the support you needed. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
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Dave Dag-um

May 14, 2026

5  out of  5
rating by Dave Dag-um
"She is very helpful and very recommendable! Can take time and talk to you! Will give options"
We responded:
"Thank you, Dave! I'm happy to hear that you found the service helpful and that you appreciated the time taken to discuss options with you. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Tucker + Hossler

May 13, 2026

5  out of  5
rating by Tucker + Hossler
"Great service and fast response."
We responded:
"Thank you, Tucker + Hossler! I'm happy you appreciated our service and quick response. Your satisfaction is important to us. Let us know if there's anything else we can assist you with!"
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R. Allen

May 8, 2026

5  out of  5
rating by R. Allen
"Had an excellent experience with the Michelle Twitchell State Farm Agency in Barrington, IL. Jackie was professional, knowledgeable, and very courteous throughout the entire process. I truly appreciate the outstanding service she provided."
We responded:
"Thank you, R. Allen, for sharing your experience! I'm glad to hear that Jackie provided you with professional and courteous service. We appreciate your feedback and are always here to assist with any insurance needs you may have. Thanks for choosing us!"
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Linda Laurie

May 1, 2026

5  out of  5
rating by Linda Laurie
"Great service and prices thank u. Blair"
We responded:
"Thank you, Blair! I'm happy to know you appreciated our service and pricing. If there's anything else we can assist you with, feel free to reach out. Thanks for choosing us!"